Resume
Experience
2022 - Present
IT OPERATION SUPPORT OFFICER
Skretting Australia
Cambridge, Tasmania
•Providing standard technical end-user support.
•Troubleshooting in line with Nutreco’s IT Policy and Strategy.
•Providing support for local business applications & Nutreco applications.
•Imaging of new systems and other technical tasks as directed by the Business IT Manager.
•Responsible for providing technical assistance, analysis and solutions to issues reported or escalated from the service desk.
•Supporting the execution of the Business IT strategy under the leadership of the Business IT Manager.
2017 - 2018
INFORMATION COMMUNICATION TECHNOLOGY OFFICER
ServiqSolutions Sdn Bhd
Kualalumpur, Malaysia
•Monitored IT use to maintain compliance with established processes, policies and guidelines.
•Tackled troubleshooting and problem resolution to support end-user technical issues.
•Created concept mock-ups for web and brought mock-ups to life with HTML, CSS and JavaScript.
•Utilised skills in JavaScript and Object-Oriented Programming to develop high-impact web pages.
•Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
2015 - 2017
INFORMATION TECHNOLOGY SUPPORT SPECIALIST
VENICE FRANCHISE
Petaling Jaya, Malaysia
•Tackled troubleshooting and problem resolution to support end-user technical issues.
•Monitored IT use to maintain compliance with established processes, policies, and guidelines.
•Maintain entire ICT systems and POS license renewal.
•Responsible for installation of POS in new outlets and train employees.
•Removed and replaced old hardware during routine upgrades and system repairs.
•Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
•Installed and supported desktop software titles and add-ons.
Education
2020-2022
UNIVERSITY OF TASMANIA
Master of Information Technology and Systems
Hobart, Tasmania
The Information Technology specialisation prepared me for a career as a applications or web programmer with the skills to design and implement innovative ICT solutions using a range of programming languages and emerging technologies. I have learnt about intelligent web development, mobile application development, virtual and mixed reality technology and data management technology.
2015-2019
SEGi UNIVERSITY
Bachelor of Information Technology
Kota Damansara, Malaysia
Information Technology is the study or use of systems (especially computers and telecommunications) for storing, retrieving, and sending information. This has enabled me to develop higher level of entrepreneurial and cognitive skills beyond knowledge and understanding, where focus is given to the competency of analysis, synthesis, creativity, and evaluation whilst developing other transferable skills such as problem solving, communication, and interaction.
Professional skillset
Entrepreneurial Mindset
Cloud Services
System Administration
Teamwork & Collaboration
Data Analytics
Office 365 Administration
Cybersecurity Analyst
Windows Server Administration
Software/Hardware Installation
Application Support
Web Development
IT Operations
LAN-WAN Support
Languages
English
Bengali
Bahasa Malayu
Hindi
Information Security
ICT Support